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Before Your Order Arrives: What Most Buyers Want to Know

Ordering fine jewellery online — especially a lab grown diamond that costs several lakhs — raises questions that a product page rarely answers in full. Shipping timelines, what happens if a piece arrives damaged, whether you can exchange a ring that does not fit the way you imagined: these are the details that decide whether a purchase feels safe or stressful.

Elevé Diamonds publishes its policies openly, and this article pulls them together so you can read the full picture in one place. Ten questions, answered directly.

1. Does Elevé Diamonds offer free shipping?

Yes. Elevé Diamonds offers worldwide complimentary shipping on all orders, with no minimum order value required. Whether you are ordering a solitaire engagement ring or a full necklace-and-earring set, the shipping cost is zero.

This applies to domestic deliveries across India as well as international destinations. The complimentary shipping is built into the price you see at checkout — there are no surprise freight charges added at the end.

2. How long does delivery take?

Delivery timelines for fine jewellery depend on two separate phases: production and transit. For pieces that are in stock and ready to dispatch, the transit leg within India typically falls in the 3–7 business day range, depending on your pin code and the courier partner assigned to your area.

For custom or made-to-order pieces — which describes a meaningful portion of Elevé’s catalogue, given that much of it is handcrafted in 18kt gold with certified CVD diamonds — production time will add to that window. If your piece requires sizing, engraving, or a specific diamond selection, expect the team to confirm a dispatch date with you before the order is confirmed.

If you are buying for a specific occasion, reach out to Elevé’s consultants before placing the order. They are available Monday through Sunday via email or text and can give you a realistic timeline for your specific piece.

3. How do I track my order?

Once your order ships, you will receive an email containing your tracking details and a link to monitor delivery status. Keep that email — it is the fastest way to check where your package is without calling anyone.

For high-value jewellery shipments, couriers in India typically require the recipient to provide a government-issued photo ID at the time of delivery. This is standard practice for insured diamond parcels and exists to protect you, not to inconvenience you. Make sure the name on your order matches the ID you will present.

4. Is my jewellery insured during transit?

Yes. All Elevé Diamonds shipments are fully insured during transit. The insurance is included as part of the complimentary shipping — you do not pay separately for it.

Because of this, one thing worth doing when your package arrives: inspect the outer packaging before signing for receipt. If the box shows visible signs of damage or tampering, note it with the delivery person before accepting. Recording a short unboxing video is a sensible precaution for any high-value jewellery delivery, regardless of the brand.

5. Can I return a piece I have purchased?

Elevé Diamonds allows returns within 30 days from the invoice date. The piece must be in its original condition — with all tags intact, the original invoice, and the diamond certificate included. A return that arrives missing any of these will not be processed at full value.

The 30-day window starts from the invoice date, so factor in delivery time when you are deciding how long you have. If your piece takes five days to arrive, you effectively have 25 days from delivery to initiate a return.

For pieces that have been altered, resized, or repaired by a third party, the standard return terms do not apply. Proportional deductions will be assessed based on the condition of the item.

6. What is the exchange policy?

Elevé Diamonds offers an exchange programme where the full invoice amount — including GST — is adjusted against a new purchase. Exchanges are accepted for any product of equal or higher value, and the diamond is credited at 100% of its prevailing rate at the time of exchange.

The gold component is also credited at 100% of the market rate, based on net gold weight, subject to making and wastage deductions. To initiate an exchange, you will need the original invoice, the diamond certificate, and a valid ID proof. The team at Elevé verifies weight, purity, and authenticity before confirming the exchange value.

This is a genuinely useful policy for anyone who might upgrade their piece in the future — say, moving from a 0.5ct solitaire to a 1ct stone after an anniversary. The diamond value does not depreciate in the exchange.

7. What is the buyback policy?

For customers who want to sell their piece back rather than exchange it, Elevé Diamonds offers a buyback option. The diamond is bought back at 80% of its prevailing rate after quality verification. The gold component is bought back at 100% of the market rate for net gold weight, after a purity check.

Documentation required: original invoice, diamond certificate, and ID proof. Buyback rates are based on Elevé Diamonds’ daily standard rate for gold, which tracks the market rate.

One important note: pieces that have been damaged, altered, or repaired by any third party are not eligible for the 100% exchange or standard buyback terms. Proportional deductions will apply based on the extent of the alteration.

The full details are published on the Buy Back & Exchange Policy page.

8. What documents do I need to keep after purchase?

Three things: the original invoice, the diamond grading certificate, and any packaging tags. All three are required for returns, exchanges, and buybacks. The diamond certificate — typically issued by IGI or a comparable grading body for CVD lab grown diamonds — is the document that establishes the stone’s specifications and authenticity.

Store these somewhere you will find them. A photograph of each document saved to cloud storage is a reasonable backup. Jewellery at this price point is worth treating like any other significant asset — documentation is part of ownership.

9. Can I cancel an order after placing it?

Cancellation is generally possible if the order has not yet entered production or dispatch. Given that many Elevé pieces are handcrafted to order, the window for cancellation without complication tends to be within the first 24–48 hours of placing the order. After production has begun — especially for custom sizing or engraving — cancellation may not be possible or may involve a deduction.

The safest approach: contact the team as soon as you decide to cancel, rather than waiting. Elevé’s consultants are available Monday through Sunday, so there is no need to wait for a weekday.

10. What if my piece arrives damaged or incorrect?

If a piece arrives visibly damaged or does not match what you ordered, contact Elevé Diamonds immediately — ideally with photographs and the unboxing video mentioned in question 4. High-value jewellery shipments are insured precisely for this scenario, and having visual documentation speeds up any resolution significantly.

Do not attempt to repair or alter the piece before contacting the team. A third-party repair, even a well-intentioned one, will affect your eligibility for a full exchange or return under the policy terms.

A Note on Buying Fine Jewellery Online in 2026

The friction in buying a diamond necklace or a pair of diamond earrings online has always been less about the product and more about trust in the process. What happens if something goes wrong? How do I know the piece will arrive safely? Can I change my mind?

Elevé Diamonds’ policies — free worldwide shipping, 30-day returns, 100% exchange value on diamonds, and full transit insurance — are designed to remove most of that friction. The store is built on a century of Tibarumal’s jewellery expertise, and that heritage shows in how the post-purchase experience is structured: clearly, with the customer’s investment protected at each step.

If you have a question not covered here, the team is reachable Monday through Sunday. That alone is worth noting.

Quick Reference: Elevé Diamonds Shipping & Returns at a Glance

For the full policy text, visit the Buy Back & Exchange Policy page directly.