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Sales Return (30-Day No-Questions-Asked)
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Return any purchased jewellery within 30 days from invoice date
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Full invoice amount (including GST) adjusted against new purchases
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Product must be in original condition with tags, invoice, and certificates
Exchange Policy (Lifetime)
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Diamond Value: 100% exchange value as per prevailing rate
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Gold Value: 100% exchange value based on market rate (subject to making and wastage deduction)
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Exchange allowed for any product of equal or higher value
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Requires original invoice, certificate, and ID proof
Buy Back Policy
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Diamond: 80% of prevailing rate after quality verification
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Gold: 100% of market rate for net gold weight after purity check
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Requires original invoice, certificate, and ID proof
Old Gold Exchange
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Exchange at 100% prevailing market rate
Special Buyback for Other Brand Diamonds
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Original invoice & diamond certificate
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Valid government ID proof
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Signed declaration of ownership
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Evaluation by Eleve's gemological team
Important Notes:
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Exchange only – Must be for a diamond of same or higher weight
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No refunds – Only exchange allowed
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Final approval depends on Eleve's assessment
Additional Conditions
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All returns, exchanges, and buybacks are subject to verification of weight, purity, and authenticity by Eleve Diamonds.
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Damaged, altered, or repaired products (by any third party) will not be eligible for 100% exchange/buyback; proportional deductions will apply.
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Market gold rate for buyback/exchange will be based on Eleve Diamonds' daily standard rate.
Our Promises
Complete Transparency
As per original tag & invoice
BIS Hallmarked Gold
Always certified for purity
Assured Lifetime Maintenance
Free cleaning, polishing, and minor repairs
Certified Diamonds
With trusted grading reports
Zero Deduction Gold Exchange
For 18 kt and above
Guaranteed Buyback
As per policy terms
Responsible Sourcing
Ethically and sustainably sourced materials
Have Questions About Our Policies?
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